Your Privacy Is Our Responsibility
Your personal information on the lxtar platform is stored with the highest level of security — SSL encryption and strict privacy standards are followed.
Introduction & Scope of Policy
This privacy policy gives a complete description of how the personal information you provide while using the lxtar website and platform is collected, how it is used, who it may be shared with, and how it is kept secure.
By browsing our website (lxtar.lat) or creating an account, you agree to the terms of this policy. This policy has been prepared in accordance with the applicable data protection regulations of Bangladesh.
This policy applies only to the lxtar platform. If you navigate to any external website from our page, that site's own privacy policy will apply, and we are not responsible for it.
What Information Do We Collect?
We collect certain information to ensure a smooth experience for users and to operate our services.
Identity Information
Information you provide when registering an account:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- National ID or passport details (for verification)
Financial Information
For processing deposit and withdrawal transactions:
- bKash, Nagad, Rocket or Upay mobile banking number
- Bank account details (where applicable)
- Transaction history and amounts
Technical Information
Automatically collected while using the platform:
- IP address and browser type
- Device type and operating system
- Session duration and page visit data
- Cookies and session tokens
Gaming Activity Information
Activity on your lxtar account:
- Betting history and game records
- Bonus claims and wagering activity
- Login times and session intervals
- Support communication records
Purpose of Data Use
Collected information is used only for the purposes listed below — it is not sold commercially to third parties.
Account Management
Creating, verifying, and securing your lxtar account; identity authentication and age verification (compliance with the 21+ age requirement).
Financial Transaction Processing
Securely processing deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer, and preventing fraud.
Customer Support
To resolve your issues quickly through 24/7 live chat and email, and to track records of previous communications.
Responsible Gaming
Monitoring your gaming behaviour to identify potential issues and helping set limits when needed.
Platform Improvement
Analysing user experience to improve service quality; identifying and resolving technical issues.
Legal Obligations
Meeting applicable regulations and regulatory requirements, and complying with anti-money laundering (AML) policy.
Cookie Policy
Our website uses cookies to improve your browsing experience.
Cookies are small text files stored in your browser. lxtar uses the following types of cookies:
Essential Cookies
Essential for platform operation — maintaining login sessions, ensuring security, and keeping page loading working correctly. Without these cookies, the site will not function properly.
Analytical Cookies
To understand how much time users spend on each page and which features are used most. This information is not personally identifiable and is analysed only as aggregate statistics.
Preference Cookies
To remember your language preference, display settings, and other personalised choices. Cookies can be disabled from browser settings, though some features may become limited as a result.
Cookie Management
- Cookies can be deleted from your browser at any time
- Third-party cookies are not used
- Advertising tracking cookies are not used
- Cookie data is not sold or rented
- Cookie data is protected via SSL encryption
Data Sharing & Disclosure
We share your personal information with third parties only in limited and specific circumstances.
lxtar never sells or rents your personal information commercially. However, information may be shared in the following cases:
Payment Processors
Only the information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, Rocket and Upay. They are governed by their own privacy policies.
Legal Authorities
Information will be provided where it is required by applicable laws of Bangladesh, court orders, or valid demands from regulatory bodies.
Technology Service Providers
The minimum information necessary for operations is shared with technology service providers that assist in running the platform; they are contractually bound to follow lxtar's privacy guidelines.
Fraud Prevention
If serious fraudulent activity is detected, relevant information may be shared for verification purposes, which is essential to protect the interests of all users.
Data Security Measures
lxtar applies both technical and organisational security measures.
We have taken industry-standard technical steps to ensure the security of your information. While no method of data transmission is 100% secure, we strive to ensure the highest level of protection.
If you notice any suspicious activity, contact us immediately at [email protected].
- SSL/TLS Encryption — all data transfers occur through encrypted channels
- Password Hashing — passwords are never stored directly, only encrypted hashes are kept
- Two-Factor Authentication — additional identity verification when accessing your account
- Access Controls — only authorised staff can access specific data
- Regular Security Testing — regular audits to identify system vulnerabilities
- Secure Data Centres — data is stored on secure, well-protected servers
Data Retention Period
We retain your information only for as long as necessary. Once the period ends, data is securely deleted or anonymised.
5 Years
Core data of active accounts after account closure
7 Years
Financial transaction records (legal obligation)
2 Years
Customer support conversation records
90 Days
Log files and technical data
Your Data Rights
You have certain fundamental rights over your own information, which lxtar respects.
Right to Access
You can request to view what information we hold about you. After verification, a response will be provided within a set timeframe.
Right to Correction
If any of your information is incorrect, you can request a correction. Much of your information can be updated directly from account settings.
Right to Deletion
Where there is no legal obligation, you can request that specific information be deleted. Financial records must be retained for the legally prescribed period.
Right to Restrict Processing
In certain circumstances you can ask for the processing of your information to be temporarily restricted, particularly if there is a question about the accuracy of the data.
Right to Data Portability
You can request that your information be exported in a readable format, which will be provided where technically feasible.
Right to Object
You can object to the use of your information for specific purposes. The request will be evaluated and appropriate action will be taken.
To exercise any of the above rights, write to [email protected]. Requests will be responded to as quickly as possible after receipt. Requests cannot be processed without identity verification.
Protection of Minors
Not for Those Under 21
lxtar is an adults-only platform and is intended solely for those aged 21 or above. We do not knowingly collect information from minors.
If we are informed that someone under the age of 21 has created an account, that account and all associated information will be deleted immediately, except where legally required to retain it.
If you become aware of an account belonging to a minor, please notify us at [email protected].
Policy Changes & Updates
lxtar may update this privacy policy from time to time. You will be notified of any significant changes by email or via a notification when you access the platform.
Continued use of the platform after an update will be taken as your agreement to the revised policy. We therefore recommend visiting this page regularly.
To learn about the policy of a previous version, send a request to [email protected].
Contact us
Have a privacy-related question?
Our support team is available 24/7 to assist you in Bengali and English.
Live Chat
Reach us via live chat directly on the platform — available 24/7
Email support
For detailed questions, email us at [email protected]
Support in Bengali
Service in your mother tongue — available in both Bengali and English